Student Policy

As an instructor, I am committed to bringing the highest quality of vocal training to each and every student I work with. To do this, it is important to have clear guidelines by which lessons will be conducted. This agreement has been put in place to promote commitment and progress on behalf of the student. Please take the time to carefully read this document so that all policies are clear.

You agree to the following terms and conditions when you register for a lesson with me. If you are under 18 you MUST have a parent complete the registration for you.

1.) Payment

Complete payment is due the third of every month, for the current month. Lessons slots will not be reserved for students who have not paid and lessons will not be given to students with a negative balance.  For recurring lessons, Invoices will automatically sent out on the first of each month and are due on the third. For individually scheduled lessons, payment is due a minimum of one week prior to the lesson. You can make one-time payments online or enroll in auto-pay through the student portal. If there is a change in lesson rates, you will be given a 1-month notice.

2.) Scheduling, Cancellation and Rescheduling

When a student schedules a lesson, that time and space is reserved and booked to accommodate the student. Please carefully consider this time in your schedule when booking.

Terms. Weekly refers to lessons scheduled recurring each week for up to 4 times per month. If there is an extra lesson day in a given month, the instructor will work with students to arrange which of the weeks to schedule in order to have 4 lessons that month. Bi-Weekly refers to lessons schedule recurring every other week for up to 2 times per month. If there is an extra lesson day in a given month, the instructor will work with students to arrange which of the weeks to schedule in order to have 2 lessons that month. One-off refers to individually scheduled lessons and are a more flexible option available to students who do not wish to commit to recurring schedule.

Cancellations for sickness must be done at least 24 hours prior, with exceptions only in emergency situations. Canceling for ANY other reason, must be done at least 72 hours prior. If these terms are not met you forfeit your ability to reschedule your lesson.

You will be issued a make-up credit with the ability to reschedule if there has been given ample notice and there is room in the teaching schedule.

If the teacher cancels a lesson for any reason, a) the teacher will reschedule the lesson, or b) offer the student a make-up credit to be used when the student’s schedule allows or c) the students will be credited the next month for the missed lesson.

If the student cancels a lesson with ample notice, the teacher will reschedule it upon request if it can be scheduled during normal teaching hours (i.e. taking the time slot of another student who cancelled).

If a student wishes to have a rescheduled lesson that creates two lessons in one week, the student must also commit to extra practicing to make the extra lesson worthwhile.

For lessons cancelled within these guidelines by either the student or myself, we can work together to reschedule the lesson. You can also reschedule your lesson within the student portal. First click on the lesson you wish to cancel and click cancel attendance.  Then click on the next available time for that week and click Register. Your appointment will automatically update the master calendar.

No make up time will be given for missed lessons. Missed lessons are those that the student is more than 15 minutes late to with no communication. In this event you forfeit your payment for that lesson.  If you are going to be late please call or text me as soon as you know. I will try and accommodate your time as my schedule allows.

If you wish to take more than two weeks off, you need to give the teacher 30 days notice. You have three options: 1) pay 100% for their time slot and make up all lessons when they get back with no time limit on when they are made up (a great option for the musical development of students: requires extra practicing for all those 2-lesson weeks), 2) pay 50% to reserve the time slot (no make-up lessons), or 3) pay nothing but risk someone else taking the time slot.

3.) Lessons will run ‘year round’

In person lessons continue year round with the exception for scheduled vacation. Scheduled vacation weeks include: Thanksgiving week, the week between Christmas and New Years, a week for Spring and a week for Summer break. These breaks will be shared with the students with at least 30 days notice. Any other teacher time off will be coordinated with the student so that lessons may be rescheduled.

4.) Liability

I, Draven Grey, and all residents or tenants at the address of the lessons, are not liable for injury of any kind or damage to personal property of the student, parent, or any accompanying party while at my residence.

5.) Termination

Once this agreement is agreed to through lesson registration, lessons are always on until you initiate termination. This means your time slot is reserved for you and it is assumed that you are continuing until you notify me in written form (email) that you are terminating. You can choose to no longer receive lessons by giving 1 month’s notice which will allow us to align the end of lessons to the end of a month.

I reserve the right to terminate any student for any reason I see fit, including but not limited to, lack of payment, excessive cancellations, disruptive behavior, and insufficient effort or lack of progress due to lack of practice. All students will be held accountable for their results, and individual progress affects integrity of time spent in lessons.

6.) Copyright and Redistribution

ALL course materials provided by Draven Grey are copyrighted and the property of Draven Grey and their respective owners, and are intended for the individual students use ONLY. No redistribution or other means of sharing these materials is permitted. Purchasing lessons does not give you any ownership of the information, or rights to distribute it in any manner without the full consent of Draven Grey and other respective copyright owners. Failure to comply may result in termination of lessons and possible legal action.

7.) Media Ownership Rights

Draven Grey reserves ownership, rights and distribution to any and all video and audio recordings done in lessons. These materials are only shared with the student as added-value materials. No redistribution or copying of recorded materials is permitted without expressed permission by Draven Grey and other people who may appear in the recording.

8.) Required Materials For Lessons

Students studying singing that are working on pitch and singing in key must purchase a pitch pipe and bring it to every lesson. Other devices and materials for vocal health and exercise may be suggested during the lessons.

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